ABOUT

Liza Nyeko, M.S.

Liza has dedicated her career over more than two decades to redesigning care delivery and elevating patient, family, clinician, and staff experiences with care and caring. She has collaborated with individuals and teams across disciplines and roles to transform practices and achieve mission-aligned outcomes. With expertise in coaching, improvement, and change management, she is committed to fostering individual and organizational capacity and wellbeing.

Liza has served as a coach, consultant, facilitator, faculty member, and administrative leader. Her experience spans strategy creation, goal-setting, action planning, testing and implementing change, measuring progress, and driving continuous improvement. She also has shaped and led advisory councils, engagement initiatives, and learning experiences - prioritizing voice, connection, shared purpose, and meaningful impact.

SELECTED PROFESSIONAL EXPERIENCE

Care & Experience Redesign

✦ Patient experience leadership at two renowned academic medical centers

● Strategy, goal-setting, & action planning

● Clinician, staff, patient, and family experiences & engagement

● Measurement oversight and advocacy

✦ Care redesign to prevent and manage delirium

✦ Infusion center redesign to enhance workflow and efficiency

✦ Care redesign to foster early conversations about what matters most in living with serious illness.

Faculty & Facilitation

✦ Faculty, Foundations of Care curriculum - The Patient Revolution

✦ Faculty Reviewer, capstone - Harvard Medical School, Safety, Quality, Informatics and Leadership

✦ Faculty, quality improvement - Chief Resident & Interdisciplinary Training in the Care of Older Adults

✦ Co-Chair, Patient and Family Advisory Councils

✦ Presenter / facilitator – leadership development, departmental trainings, new employee orientations

✦ Examiner, Baldrige Award Board of Examiners - Baldrige Performance Excellence Program

Coaching & Consulting

✦ Consultant helping nonprofits thrive - SOAR Management Consulting Group

✦ Professional and personal coaching.

✦ Formal and informal coaching and mentoring of teams and interns.

Education

✦ Master of Science, Health Policy & Management-Harvard School of Public Health

✦ Bachelor of Arts, Economics / Health-Brown University
✦ Life coach certification-Health Coach Institute

✦ Health coach certification- Health Coach Institute
✦ Positive Intelligence (PQ)-Grant Program for Coaches
✦ Lean Methodology-GE Healthcare
✦ Change Acceleration Process (CAP)-GE Healthcare
✦TeamSTEPPS Master Training-AHRQ
✦ Leadership Skills for Women in Healthcare-Harvard Medical School
✦ Strategies for Success Leadership Program-The Commonwealth Institute